Cookie policy
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
We use the following cookies:
- Strictly necessary cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Marketing and Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Please note that some third parties also use cookies, over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies. Examples of these companies are Facebook and Google.
You can find more information about the individual cookies we use and the purposes for which we use them by contacting our Data Protection Lead at the contact address listed on our Privacy Policy page.
First-Party Cookies (Website Cookies)
These cookies are set by the website itself and are used to support core functionality:
| Cookie | Purpose |
|---|---|
| cookiePolicy | Records the user’s cookie consent preference |
| branchEmailCookies | Routes contact and enquiry forms to the appropriate branch |
| feedbackBranch | Remembers the selected branch on enquiry forms |
| fav | Stores a visitor’s favourite properties |
| wishlist_guest_session_* | Maintains guest wishlist/session functionality |
The website also uses browser Local Storage to remember certain user preferences and settings. This data remains on the visitor’s device and is not shared with third parties.
WordPress Admin Cookies
For logged-in administrators only, standard WordPress authentication/session cookies are used. Additional short-lived security cookies may also be created by the Loginizer security plugin during the login process. These cookies are not present for normal website visitors.
Third-Party Cookies
| Cookie | Purpose | Examples |
|---|---|---|
| Google Maps | Embedded maps within forms and location-based functionality | NID, CONSENT, SOCS, AEC |
| Google reCAPTCHA v3 | Spam and abuse prevention | _GRECAPTCHA |
| Vimeo | Embedded video functionality | Vimeo storage and associated security cookies |
| Cloudflare (via Vimeo services) | Security and bot protection | __cf_bm, _cfuvid |
| Google Analytics (ga, _ga*, _gid) |